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Legal — Privacy

Privacy Policy

Last Updated: November 6, 2026

12 sections

At Kundai ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software applications, and services (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, account preferences
  • Payment Information: Billing address, payment method details (processed through secure third-party payment processors)
  • Business Information: Company name, job title, business address

1.2 Technical Information

We automatically collect certain technical information when you use our Services:

  • IP address, browser type, operating system
  • Device information, unique device identifiers
  • Usage data, including pages visited, time spent, and features used
  • Log files, error reports, and performance data
  • Cookies and similar tracking technologies

1.3 Software Usage Data

When you use our software applications, we may collect:

  • Feature usage statistics and analytics
  • Error logs and crash reports
  • Performance metrics and system information
  • User interactions and preferences within the software

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve our Services
  • Communication: To respond to your inquiries, send service updates, and provide customer support
  • Business Operations: To process payments, manage accounts, and fulfill orders
  • Analytics: To analyze usage patterns, improve user experience, and develop new features
  • Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: To send promotional communications (with your consent, which you can opt-out of at any time)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, including:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Analytics and marketing service providers
  • Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal requests, subpoenas, or court orders
  • Government investigations or regulatory inquiries
  • Protection of our rights, property, or safety, or that of our users
  • Prevention of fraud or other illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure and regular security audits
  • Access controls and authentication mechanisms
  • Regular security updates and patches
  • Employee training on data protection and privacy

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. These technologies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve our Services and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your information for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@kundai.co.za. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Some information may be retained for legal, regulatory, or business purposes even after you stop using our Services.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

11. Compliance with Data Protection Laws

We are committed to complying with applicable data protection laws, including:

  • South Africa's Protection of Personal Information Act (POPIA)
  • European Union's General Data Protection Regulation (GDPR) for EU users
  • Other applicable regional and national data protection laws

If you are located in the European Economic Area (EEA), you have additional rights under the GDPR. Please contact us to exercise these rights.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Support
kundai@kundai.co.za

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.